Returns Policy

This website is operated by Nut Baby. Throughout the site, the terms “we”, “us” and “our” refer toNut Baby. Nut Baby offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Returns and refunds may be initiated within 60 days of purchase date, as long as they are accompanied by proof of purchase (either in the form of a receipt or the physical product).

Unless otherwise requested, refunds will be made via the method of payment. Credit/debit card transactions can take up to 72 hours depending on your bank, and check/money order refunds may take up to 7-10 business days to arrive.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

We also replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nutbabyinfo@gmail.com and send your item to:

Address

To return your product, you should mail your product to: 29b Barrys Point Road, Takapuna, Auckland, 0622, New Zealand. Live Longer will cover the cost of return shipping.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.